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Terms of Service

Effective Date: January 2024
Company: Shezlo, LLC
Website: https://shezlo.com

These Terms of Service (“Terms”) govern your use of services provided by Shezlo (“we”, “our”, or “us”). By engaging with our services, you (“Client” or “you”) agree to these Terms in full.

1. Services Provided

Shezlo offers professional game development, UI/UX design, digital transformation, and related technical services. Services may be delivered through fixed-price projects, hourly engagements, or ongoing retainers, as agreed in writing before work commences.

2. Client Responsibilities

The client agrees to:

  • Provide accurate, complete, and timely information necessary for successful service delivery.
  • Respond to communication and feedback requests promptly.
  • Review deliverables and approve or request revisions in a timely manner.
  • Make all agreed-upon payments according to the invoicing and payment schedule.

3. Payments and Billing

  • All payments must be made in advance unless otherwise agreed in writing.
  • Accepted payment methods are listed on our website.
  • Clients receive a digital invoice and receipt upon payment.
  • A custom billing descriptor (e.g., Shezlo) may appear on your statement.

Failure to pay on time may result in project delays or suspension of services.

4. Refund Policy

All payments made to Shezlo are final and non-refundable, unless otherwise agreed in writing.

By making a payment, the client acknowledges and agrees that:

  • No refunds will be issued for any reason, including but not limited to dissatisfaction with the service, change of mind, or project cancellation by the client.
  • Once payment is processed, the client forfeits any right to claim a refund or chargeback.
  • Clients are encouraged to fully review all terms, service scopes, and deliverables before making a payment.

This strict no-refund policy helps us allocate resources and maintain quality standards across all projects.

5. Intellectual Property

Unless otherwise specified in writing:

  • All custom work created for the client becomes the client’s property upon full payment.
  • Shezlo retains the right to display non-confidential work in portfolios or case studies.
  • Use of any work without payment or beyond the agreed scope is strictly prohibited.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary business information, documents, and client materials, unless disclosure is required by law or explicitly permitted in writing.

7. Service Delivery and Timelines

We strive to meet all project deadlines; however, delays caused by:

  • Incomplete or late client input
  • Unexpected changes in project scope
  • Force majeure events
    may affect timelines and delivery schedules.

8. Limitation of Liability

Shezlo is not liable for:

  • Any indirect, incidental, or consequential damages related to service use or delivery delays.
  • Losses due to third-party platform failures or client miscommunication.
    Our total liability is limited to the amount paid for the specific service.

9. Termination

Either party may terminate the engagement with written notice. Upon termination:

  • Services rendered up to the date will be billed and payable.
  • Any eligible partial refund will follow our Refund Policy.

10. Modifications to Terms

We may update these Terms at any time. Continued use of our services after such updates implies acceptance. The latest version is always available on our website.

11. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, where Shezlo is incorporated.

12. Contact

For any questions or concerns:

📧 Email: ceo@shezlo.com
🌐 Website: https://shezlo.com